Privacy Policy

Anderson House Foods ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit this site (gma-andersonhousefoods.myshopify.com), our limited-time sale site, or purchase our products (including our Frontier Soups brand) through it.

* Information We Collect

We collect information that you provide to us directly, information we collect automatically when you use our services, and information from third-party sources.

* Information You Provide

**Identifiers:** Name, email address, postal address (shipping and billing), and phone number.

**Commercial Information:** Products purchased, order history, and account preferences.

**Dietary & Health Data:** If you voluntarily submit information regarding dietary restrictions (e.g., "Gluten-Free," "Low Sodium," or allergy information) via our contact forms or customer service, we store this to assist with your product selection.

**Payment Information:** Credit card numbers and billing details. (Note: We utilize secure third-party payment processors; we do not store full credit card numbers on our servers.)

* Information We Collect Automatically

When you visit our site, we and our third-party partners automatically collect certain technical data, including:

**Device Data:** IP address, browser type, operating system, time zone settings, and unique device identifiers.

**Online Activity:** Pages viewed, links clicked, time spent on pages, and items added to your shopping cart.

**Cookies & Pixels:** We use cookies, web beacons, and similar tracking technologies to operate our site and for advertising purposes.

* How This Site Is Hosted and How Payments Are Secured

This site is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and general Shopify application, on secure servers behind a firewall. This site is operated and administered on our behalf by Simplistic, our e-commerce partner for this sale, who has access to store and order data for the purpose of running the site.

If you pay through a direct payment gateway, your credit card data is encrypted under the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands such as Visa, MasterCard, American Express, and Discover.

You may also wish to read Shopify's Terms of Service and Privacy Statement.

* How We Use Your Information

We use your information for the following business purposes:

**Fulfillment:** To process transactions, ship your orders, and manage returns.

**Communication:** To send order confirmations, shipping updates, and customer support responses.

**Marketing:** To send newsletters, recipes, and promotional offers (if you have opted in).

**Advertising:** To show you relevant ads on other platforms (such as Facebook, Google, or Amazon) based on your browsing activity on our site.

**Safety & Compliance:** To detect fraud and comply with legal obligations.

* Sharing and Disclosure of Information

We do not sell your personal information to data brokers for cash. However, we share information with third parties for business purposes:

**Service Providers:** We share data with vendors who help us operate, specifically:

**E-commerce Platform:** Shopify Inc., which hosts this site and stores order and customer data.

**Payment Processors:** (e.g., Stripe, PayPal, Shopify Payments)

**Logistics:** (e.g., UPS, FedEx, USPS) to deliver your soup.

**Marketing Platforms:** (e.g., Email marketing services) to manage our newsletters.

**Advertising Partners:** We allow third-party ad networks (such as Google, Meta/Facebook, and Amazon) to place cookies on your device to collect data regarding your visit. This allows us to serve you targeted advertisements for our products on other websites. Under certain US state laws, this disclosure of data for cross-context behavioral advertising may be defined as "sharing" or "selling."

* Cookies and Tracking

We use cookies to keep track of your shopping cart and for analytics. You can control cookies through your browser settings, though disabling them may prevent you from checking out on our site.

* Your US State Privacy Rights

Depending on your state of residence (including but not limited to California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, Oregon, Tennessee, Texas, Utah, and Virginia), you may have specific rights regarding your personal information.

We are committed to extending these rights to all our US customers:

**Right to Know / Access:** You have the right to confirm whether we are processing your personal data and to access specific details about the data we hold.

**Right to Correct:** You have the right to request that we correct inaccuracies in your personal data.

**Right to Delete:** You have the right to request the deletion of personal data we have collected from or about you, subject to certain legal exceptions (e.g., tax or transaction records).

**Right to Opt-Out of Targeted Advertising & Sales:** You have the right to opt out of the processing of your personal data for purposes of targeted advertising (showing you ads based on your activity across other sites) or the "sale" of personal data.

**Right to Non-Discrimination:** We will not discriminate against you (e.g., by denying goods or charging different prices) for exercising your privacy rights.

**How to Submit a Request.** To exercise any of these rights, please contact us at cs@frontiersoups.com or call 1-800-300-SOUP (7687).

**Right to Appeal.** If we decline to take action regarding your request, we will inform you of our decision. Depending on your state of residence (e.g., Colorado, Virginia), you may have the right to appeal our decision by contacting us at the email above.

* Security

We implement reasonable security measures, including Secure Socket Layer (SSL) encryption, to protect your personal and financial information. However, no transmission over the internet is completely secure.

* Children

Our site is not intended for children under the age of 16. We do not knowingly collect personal information from children.

* Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy.

* Contact Us

If you have questions about this policy, please contact us:

Anderson House Foods

2001 Swanson Ct.

Gurnee, IL 60031

Phone: (847) 688-1200

Toll Free: 1-800-300-SOUP (7687)

Email: cs@frontiersoups.com

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Return Policy

Anderson House Foods cannot accept returns or exchanges of food items. If you received damaged or incorrect products, please contact customer service at cs@frontiersoups.com or 800-300-7687 and we will credit you back for the damaged or incorrect item(s). Product reshipments will be on a case by case basis as solely determined by Anderson House Foods. Customer does not need to return any damaged product(s), but needs to provide photo evidence of the damaged or incorrect product in question. Customer is not responsible for any return shipping costs and will not pay for additional shipping should Anderson House Foods determine a product reshipment(s) is necessary. We require notification of all delivery discrepancies (including damages) within 14 days of delivery.